Claims Risk Management Information System Consultant

CNA • Chicago, IL

14h • Hybrid

About The Position

Join the Claims Risk Management Information System (RMIS) & Third Party Administrator (TPA) Data Services team within the Property & Casualty Claims organization, composed of customer facing RMIS Consultants and data professionals. The RMIS Consultant role is focused on providing system and customer support. Under technical direction, for assigned accounts manages the pricing, presentation, delivery, installation, training and support for on-line Risk Management Information Systems as well as loss reports, and other client service delivery. This position interacts with senior personnel of customers and the brokers of customers including Risk and Claim Managers, and Chief Financial officers. Ideal candidates are experienced in providing system support and have strong communication, customer service and problem solving skills. This position enjoys a flexible, hybrid work schedule of 2 days per week in our Chicago, IL or Downers Grove, IL office.

Requirements

• Strong technical expertise and independent judgement to manage business relationships with customers and Claims, Underwriting, Billing and Risk Control business units.
• Strong knowledge of RMIS products and the complex features and capabilities.
• Excellent verbal and written communication skills with the ability to effectively interact with internal and external business partners.
• Strong problem solving and analytical skills.
• Results-oriented with the ability to implement tactical strategies.
• Knowledge of Microsoft Office Suite as well as other business-related software.
• Bachelor's degree or equivalent.
• Typically a minimum four years related claims, system support or client relationship experience.

Nice To Haves

• Insurance industry knowledge a plus, especially in the specialty area as it applies to business development and determining business opportunity.

Responsibilities

• For assigned accounts identifies customer needs and opportunities for Risk Managment Information systems (RMIS) services and delivers innovative solutions.
• Prices renewal services using pricing model.
• Negotiates pricing as required services
• Documents and resolve service issues.
• Resolves complex problems.
• Acts as technical resource and may provide training to staff and others.
• Maintains an external focus as a contact for assigned accounts to resolve all post sale implementation and service issues.
• Manages customer inquiries and issues about products or services.
• Develops strong client relationships by providing quality service.
• Continuously learning new trends and developments within functional areas as well as insurance industry.

Benefits

• comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level