Claims Resolution Specialist

Trex Company•Winchester, VA

12h•$22 - $26•Onsite

About The Position

The Claims Resolution Specialist is responsible for supporting the evaluation and resolution of homeowner and channel partner claims in alignment with Trex product warranties, policies, and customer service standards. This role focuses on accurate claim processing, consistent documentation, and timely communication to ensure fair outcomes while protecting company assets and maintaining strong customer relationships.

Requirements

High school diploma or GED
2 years of experience in customer service, claims processing, warranty administration, or a related field.
Strong attention to detail with the ability to follow defined policies, procedures, and decision frameworks.
Effective problem-solving skills with the ability to apply sound judgment in routine situations.
Clear and professional verbal and written communication skills.
Strong organizational and time management skills with the ability to manage multiple priorities.
Customer-focused mindset with the ability to handle sensitive or complex situations with professionalism.
Ability to work independently with guidance while maintaining accuracy and consistency.
Basic proficiency in computer systems, case management tools, and standard office applications.
Ability to learn and apply product knowledge, warranty terms, and claims procedures.

Nice To Haves

Associate’s or Bachelor’s degree.
Exposure to manufacturing, building products, construction, or related industries.
Experience working in cross-functional or customer-facing environments.

Responsibilities

Put safety first – Always!
Lead and foster our “people first” culture.
Review claim submissions, documentation, and supporting materials to determine eligibility under Trex warranty guidelines.
Accurately enter, update, and maintain case data within the claims management system in a timely manner.
Communicate clearly and professionally with homeowners, contractors, distributors, dealers, and internal stakeholders throughout the claim lifecycle.
Apply standard processes and established criteria to support consistent and equitable claim decisions.
Identify and escalate trends, product concerns, or potential safety-related issues to appropriate internal partners.
Support claim resolution recommendations, including financial settlements, within defined approval guidelines.
Maintain documentation and audit-ready records for all assigned cases.
Manage a high volume of cases while meeting defined productivity, quality, and service-level expectations.
Perform other duties as assigned.