ESIS Claims Representative, AGL

Chubb•Philadelphia, PA

9d•Onsite

About The Position

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. This role is responsible for investigating and resolving bodily injury claims promptly, fairly, and in accordance with established best practice guidelines. The position involves working under limited supervision to review claim and policy information, determine policy obligations, and gather necessary claim information through interviews and statements. The representative will also arrange for property appraisals, evaluate damages, assess liability, prepare reports, set reserves, and collaborate with the Team Leader on claim progress and solutions. Additionally, the role requires settling claims promptly and fairly.

Requirements

Three or more years of claims handling experience.
Ability to work independently with minimal supervision.
Advanced technical knowledge of claims handling processes and terminology.
Excellent negotiation skills.
Strong communication and interpersonal skills.
In-depth knowledge of the company’s products, services, coverages, and policy limits.
Thorough understanding of claims best practices.
Comprehensive knowledge of applicable state and local laws.
Outstanding customer service skills.
An applicable resident or designated home state adjuster’s license is required.
Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims.
ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

Responsibilities

Receive assignments and review claim and policy information, providing background for investigations and determining policy obligations.
Contact, interview, and obtain statements from insured individuals, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant parties.
Arrange for appraisal of damaged property.
Review and evaluate property damages.
Assess facts obtained during investigations to determine the extent of liability and the company’s obligation under the policy contract.
Prepare reports on investigations, settlements, claim denials, and evaluations.
Set reserves within authority limits and recommend reserve changes.
Review the progress and status of claims with the Team Leader, discussing challenges and recommending solutions.
Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
Assist the Team Leader in developing improved methods for handling claims.
Settle claims promptly and fairly.