Annuity Claims - Claims Representative

American National Insurance•League City, TX

1d•Onsite

About The Position

We're looking for a Claims Representative who thrives in a fast-paced environment and enjoys investigating, analyzing information, and making decisions that matter. In this role, you'll evaluate claims, determine coverage, gather critical information, and help customers navigate important life events with professionalism and empathy. No two days are the same. You'll work with claimants, agents, financial institutions, and internal partners to assess claims, interpret policy provisions, and reach fair, timely, and accurate decisions.

Requirements

Strong investigative, analytical, and decision-making skills
Excellent written and verbal communication abilities
Exceptional attention to detail and organizational skills
The ability to manage competing priorities independently
A customer-focused mindset with a passion for delivering outstanding service
Sound judgment, critical thinking, and a commitment to accuracy

Responsibilities

Investigate and analyze Annuity Claims
Analyze coverage, policy language, contracts, and supporting documentation
Gather and evaluate information from internal and external sources to make informed claim decisions
Communicate effectively with claimants, agents, financial institutions, and business partners
Manage a high-volume workload while maintaining quality standards and service commitments
Identify coverage concerns, potential fraud indicators, and claims requiring escalation
Prepare professional written correspondence and explain claim decisions clearly and confidently
Continuously seek opportunities to improve processes, efficiencies, and customer outcomes