Claims Representative

Marsh McLennan•Portland, ME

1d•Hybrid

About The Position

Claims Representative, BI and PCS Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Representative here at Marsh McLennan Agency (MMA). Marsh McLennan Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life: As a Claims Representative for MMA, you will utilize your expertise and knowledge of claims processing to communicate with both Private Client Services and Business Insurance clients as well as carriers, and serve as the first point of contact for new claims. You will collect and organize claims data and, when needed, identify issues with claim resolution and possible escalation. All colleagues within the Claims team can expect ongoing Professional development opportunities including On-The-Job Training with both management and team members, mentorship, and career pathing.

Requirements

At least a year or more of claims service experience
Very effective oral and written communication skills as well as client relationship building skills
High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint
Exceptional time management and organization skills, highly detail oriented
Comfortable working in a fast paced, deadline focused environment
Flexible to handle occasional after-hours claims emergencies

Nice To Haves

A college degree in Risk Management, Business or another related program
Exposure to Applied Epic
Property & Casualty license

Responsibilities

Take initial first report of claim, verify policy coverages/limits and explain thoroughly the claims process and expected timeframes to the policyholder.
Report claim to the insurance carrier, utilizing automation tools and real-time processes for all carriers with real-time capabilities
Submit proper documentation to all parties involved, including customers, carriers, police departments, etc.
Provide regular follow-ups to clients on outstanding claims as outlined in the agency procedures while also providing open claim reports to the account executive so they are aware of current status of open claims, especially escalations and conflicts.
Communicate large losses and significant reserve changes to account executive and management
Close out claims in the agency management system when final notice of payment is received