Claims Representative

Outdoorsy • Austin, TX

2d • $60,000 - $80,000

About The Position

Roamly is looking for a Claims Representative who is passionate about creating fiercely loyal customers when it matters most. In this role, you will be a critical part of helping customers in need, demonstrating technical proficiency and the aptitude to handle claims from start to finish. You will help guide customers through end-to-end claims resolution while working to improve current processes and practices. If you want to be part of a forward-thinking claims organization that is creating insurance that moves, we want to speak with you.

Requirements

• 2-5 years of auto claims experience.
• Proficiency in basic computer skills and the ability to obtain appropriate insurance licenses upon hire.
• You thrive on managing relationships with internal and external customers while making complex claims transactions seamless.
• You are self-managed, highly motivated, and able to work well under deadlines in a high-paced, changing environment.
• You possess strong analytical and problem-solving skills with close attention to detail.

Nice To Haves

• California claims experience and experience within a P2P or Marketplace environment is highly preferred.

Responsibilities

• Investigate, evaluate, and negotiate damage claims to reach fair and equitable settlements for all involved parties.
• Interpret policy contracts to identify how coverage applies to particular losses and guide customers through the resolution process.
• Accurately document all key claims activities and process/index all claims-related documents.
• Assist the department with total loss vehicles, including monitoring salvage, obtaining forms, and processing payments.
• Proactively assess the current state of processes and practices to drive recommendations for improvement.
• Partner with external partners to ensure customers receive high-level, efficient, and effective service.

Benefits

• Base salary of $60,000–$80,000 DOE.
• Join a company in its early stages and help build its foundation for success.
• Opportunity to earn equity compensation.
• 100% company-paid medical premiums for employees, 401(k) Match, and Flexible PTO.
• Lively Austin HQ with catered lunches, Happy Hours, and team-building events.
• Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed