Claims Service Representative
About The Position
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Gallagher National Risk Control Team is now the Gallagher Claims and Risk Consulting Team. This new team is equipped with experts, processes and solutions to help you meet the evolving nature of risk. As risk evolves, so has Gallagher with tools and programs to help you proactively meet these challenges now and in the future. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures. The position is full-time remote. How you'll make an impact In this role, you'll handle lower-exposure claims with precision and care, ensuring compliance with all relevant policies and procedures. You'll investigate losses to determine the cause, scope, and extent of damages or liability, while identifying opportunities for subrogation. By evaluating claims, setting reserves, and making appropriate payments, you'll help achieve fair and timely claim resolutions that align with client expectations. You'll also collaborate with clients, claimants, vendors, and internal teams to gather necessary information and drive the claims process forward. Your ability to communicate effectively and maintain positive relationships will create a high level of satisfaction for our clients. Additionally, you'll document all activities to support claim outcomes and provide insights during claims reviews and presentations.
Requirements
- A high school diploma and at least 1 year of related experience.
- Appropriate licensing and/or certification in all states where claims are handled.
- Proficiency in using computers, including MS Office applications and claims-related software.
- Knowledge of claims investigation, settlement procedures, state laws, and industry standards.
- Analytical skills to make decisions and resolve issues inherent in handling claims.
- Strong organizational skills to manage multiple demands and prioritize tasks effectively.
- Clear and concise verbal and written communication skills to engage with diverse stakeholders.
Responsibilities
- Handle lower-exposure claims with precision and care, ensuring compliance with all relevant policies and procedures.
- Investigate losses to determine the cause, scope, and extent of damages or liability, while identifying opportunities for subrogation.
- Evaluate claims, setting reserves, and making appropriate payments to achieve fair and timely claim resolutions that align with client expectations.
- Collaborate with clients, claimants, vendors, and internal teams to gather necessary information and drive the claims process forward.
- Communicate effectively and maintain positive relationships to create a high level of satisfaction for our clients.
- Document all activities to support claim outcomes and provide insights during claims reviews and presentations.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
