Claims Representative - Langley, BC

Optiom•Township of Langley, BC

3d•Hybrid

About The Position

Do meaningful work. Be there for people in their most stressful moments. Build a career in insurance that actually matters. If you are detail-oriented, calm under pressure, and motivated by helping people navigate difficult situations with clarity and care, this is the opportunity you have been looking for. Optiom is hiring a Claims Representative to join our client care team. You will be on the front lines of our claims process: reviewing documents, processing claims accurately, and communicating with policyholders, brokers, and body shops to make sure our clients get the support they are entitled to, quickly and professionally.

Requirements

1–2 years of customer service experience, ideally in insurance, financial services, or a fast-paced office environment
Strong written and verbal communication skills in English
High attention to detail. Accuracy in claims handling is essential
Excellent time management and organizational skills, with the ability to prioritize and meet SLAs
A high level of empathy, patience, and professionalism when navigating difficult conversations
Proficient computer skills including Microsoft Office and CRM software
The ability to handle confidential information with integrity
A positive, team-oriented attitude and comfort working within a collaborative environment
Receptiveness to coaching, feedback, and continuous improvement