Claims Representative - Greenville

North Carolina Education Lottery•Greenville, NC

3d•Onsite

About The Position

This role involves a variety of responsibilities, including frequent cash handling, administrative tasks, and customer service. The workday is busy and can change frequently, with opportunities to interact with customers and handle claims. While there is desk work, the position also requires regular movement. The environment is described as fun, friendly, and fast-paced. Veterans are strongly encouraged to apply. The lottery has been certified as a Great Place to Work and named a Best-in-Class Employer.

Requirements

High School Diploma (or GED) required, with six months to one year of clerical or office experience
One year of experience in cash handling is required
Excellent attention to detail
Ability to handle fast-paced, frequently changing workload
Strong organizational and interpersonal skills
Great customer service skills
TIN Matching
Microsoft Office Skills (Outlook, Word, Excel)

Nice To Haves

Banking experience is a plus
Bilingual (Spanish) a plus
Some database experience preferred

Responsibilities

Maintain manual and/or computerized filing systems, including, but not limited to, entering data, cross-indexing, and filing documents
Operate computer terminal to verify, input, and retrieve data
Sell lottery tickets to and redeem winning tickets for the general public
Process claims for players