Claims Rep-Entry Level
Sentry Insurance Agency•Goldsboro, NC
•Hybrid
About The Position
Join our Rapid Resolution team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. This position will be located at our Goldsboro, NC office following the hybrid work model and is NOT available for remote work.
Requirements
- Bachelor’s degree or equivalent work experience
- Ability to professionally communicate verbally and in writing
- Ability to exercise effective time management skills.
- Shows technological aptitude.
- Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.
Nice To Haves
- Previous insurance related and/or customer service experience is preferred.
Responsibilities
- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
- Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
- Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
- Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
- Ability to obtain and maintain state licensing requirements.
Benefits
- Scheduled Hybrid work model (Monday and Friday work from home, Tuesday through Thursday in office)
- In-office workspace and materials for home office
- Laptop provided prior to start
- Equipment for home office provided
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Sentry University (SentryU) for education and career development
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
