Fast Lane Claims Representative

GAINSCO•Richardson, TX

46d•Hybrid

About The Position

GAINSCO is looking to hire a Bilingual Claims Representative. This individual should be looking to build a career within the industry, as our company will be growing, giving plenty of potential to make advancements. This role is intended to develop skills for investigating, evaluating, negotiating, resolving claims on losses of lesser complexity, and providing exceptional customer service with no prior insurance or claims handling experience required.

Requirements

High School Diploma or Equivalent.
Candidates must be eligible to obtain a Texas or Florida Adjuster License.
The required license must be obtained by passing the applicable state exam within two (2) attempts.
All licenses must be maintained in good standing and in accordance with applicable state requirements.
Upon hire, additional license(s) may be required. If that is case, license(s) must be obtained.
Demonstrated success in customer service capacity.
Comfortable working in a fast-paced, high-volume call center.
Ability to learn and apply claims practices.
Excellent verbal, written communication and listening skills.
Ability to manage time while prioritizing multiple tasks.
Have an aptitude for providing information in a clear, concise manner with an appropriate level of detail, empathy, and professionalism.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Learns insurance terminology, knowledge and skills required to document and begin processing claims.
Learns initial claims processing from the first notice of loss.
Learns the fundamentals of proper claims handling practices, including how to resolve coverage issues and determining liability through the investigation process.
Learn how to set vehicle inspections and assist in managing the repair process.
Uses GAINSCO claims systems and other technologies to document reports of loss and transfer claims as necessary for resolution.
Serves as the first point of contact for claims resulting from accidents involving GAINSCO policyholders.
Provides exceptional customer service while obtaining detailed information regarding the facts of loss.
Answers general claims related questions from customers and agents regarding losses.