Claims Representative Senior - Commercial Liability

Sentry Insurance•Stevens Point, WI

3d•Hybrid

About The Position

Investigate and resolve insurance claims in an efficient and accurate manner, independently manage a caseload, negotiate settlements, and communicate effectively with all parties. This position will be located in our Stevens Point, WI - Division Street Office; Madison, WI office; or Edwardsville, Il office locations under a hybrid work model. As a Senior Claims Representative on our Commercial Liability teams, you'll provide superior service by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages across multiple lines of business.

Requirements

Bachelor’s degree or related experience
3+ years of related work experience
Thorough claims knowledge of claims and claims processes
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Demonstrated effective verbal and written communication skills
Ability to handle conflict and negotiate resolutions
Technology aptitude

Responsibilities

Conduct prompt claim investigations, evaluating coverage, determining liability, and settlement of damages across multiple lines of business.
Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
Establish timely reserves based on the ongoing liability and damage assessments.
Negotiate property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
Manage a case load of litigated and non-litigated claims, most of which will be bodily injury files of mid–level severity and complexity.
Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
Comply with industry regulations, legal requirements, and internal polices through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.

Benefits

Flexibility through a scheduled Hybrid work model
In-office workspace and materials for home office
Equipment for your home office
Meal Subsidy
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program