Claims Representative III
About The Position
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Requirements
- 4-6 years of experience in claims handling
- Prior experience managing claims with moderate complexity
- Proficiency with computers and current technology
- Interpersonal skills
- Oral and written communication skills
- Time management skills
- Customer service skills
- Negotiation and problem-solving skills
- Conflict resolution skills
Nice To Haves
- Bachelor’s degree in business, Insurance or related field
- Associate in General Insurance designation
- Associate in Claims designation
- Licensed in jurisdictions where required
Responsibilities
- Manage claims of moderate to high complexity with minimal supervision and guidance from the manager utilizing current Claim technology.
- Conduct thorough investigations in order to determine coverage, evaluate damages/benefits, and liability/compensability.
- Negotiate settlements with insureds, claimants, and attorneys.
- Proactive file management, adequate reserving, and participation in training activities.
- Consistently exhibit a high level of customer service.
- Adhere to department audit guidelines.
- Conduct thorough investigations to determine coverage, evaluate damages/benefits, and assess liability/compensability.
- Negotiate settlements with insureds, claimants, and attorneys.
- Maintain proactive file management and adequate reserving.
- Participate in projects and initiatives as needed.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
