Claims Representative III, Bodily Injury-Commercial Farm

Co-operators•Hamilton, ON

11d•CA$72,847 - CA$121,411•Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

Requirements

Three years of claims or related business experience.
A post-secondary degree or diploma.
A Chartered Insurance Professional (CIP) designation.
Provincial adjuster license(s) depending on the province of work.

Nice To Haves

French language skills are an asset.
An innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
Strong communication skills to clearly convey messages and explore diverse points of view.
Ability to build trusting relationships and provide guidance to support the development of colleagues.

Responsibilities

Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Commercial & farm policies.
Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).
Coaching, training, and providing technical support to the claims team.
Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.