Claims Relationship Manager

SageSure • Jacksonville, FL

33d

About The Position

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Relationship Manager.
The Claims Relationship Manager will serve as the key liaison between our organization and our valued carrier partners. This role ensures operational alignment, facilitates communication, and provides claims leadership with actionable data for strategic decisions. The ideal candidate excels at relationship management, possesses strong analytical skills, and communicates complex data clearly.
On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.
You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.

Requirements

• 3-5+ years of experience in claims management, account management, or insurance operations.
• Bachelor’s degree in Business, Finance, or related field.
• Strong relationship-building skills.
• Exceptional written and verbal communication skills.
• Advanced Excel and PowerPoint skills.
• Experience generating and interpreting claims performance metrics.
• Highly organized and detail oriented.

Nice To Haves

• Advanced knowledge of Property & Casualty (P&C) insurance claims processes.
• Experience with BI tools such as Tableau or Power BI.

Responsibilities

• Acting as the primary point of contact for carrier partners and fostering collaborative relationships.
• Leading cadence calls and quarterly business reviews with carrier partners.
• Collaborating with internal claims leadership on strategies to maximize carrier relationship value.
• Identifying opportunities for process improvement in claims handling.
• Designing, generating, and distributing monthly and quarterly performance reports.
• Analyzing claims data to identify trends and areas of concern or success.
• Translating analytical findings into actionable insights.
• Serving as the claims point of contact for carrier-related inquiries and escalations.
• Coordinating onboarding and off boarding of carrier partners.
• Communicating policy, procedural, or technology updates to carrier partners.
• Supporting preparation of executive-level meeting materials.
• Completing ad-hoc projects as they arise.
• And any other duties needed to help drive our purpose and fulfill our values.

Benefits

• SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level