Claims Recovery Specialist

The Suddath Companies • Jacksonville, FL

10d • Onsite

About The Position

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

General position summary:
Completes chargeback audits, reports, and claim subrogation within required timeframes. Responsible for managing agent subrogation email. Responsible for review of agent disputes within required timeframe.

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• Military and/or transportation industries experience preferred
• Experience in a multi-dimensional role where customer contact is both written and verbal
• Aptitude for working under deadlines and within specific timeframes
• Self-motivated; works with urgency
• High school diploma or general education degree (GED) required
• Two to three years of experience in customer service and administrative.
• Prior experience in the moving industry preferred, or a combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Office Suite
• Ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Nice To Haves

• Military and/or transportation industries experience preferred
• Prior experience in the moving industry preferred, or a combination of education and experience.

Responsibilities

• Manages agent subrogation inbox daily
• First point of contact for agent information requests and subrogation disputes
• Completes chargeback audits, reports, and claim subrogation within required timeframes
• Updates claims system with rebuttal status within 2 business days of receipt
• Respond to agents with rebuttal results within required timeframes
• Make necessary changes in claims system according to agent rebuttal results
• Assist with answering claims department workgroup calls during scheduled time
• Cross-training as necessary
• Ability to work overtime as required

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED