Claims - Product Specialist I
About The Position
The Claims Product Specialist I supports enhancements and defect resolution for claims systems that align with company strategy, reduce operational costs, and improve the customer experience. The role focuses on moderately complex product improvements and uses analytical and technical skills, business acumen, and clear communication to inform decisions and support Agile teams and cross-functional partners. The specialist helps align business and development teams by documenting requirements, analyzing business needs, and supporting Agile project teams through the design, development, and implementation of system changes. The role contributes to strategy discussions with stakeholders, identifies emerging trends, and recommends process improvements. As a representative of the claims organization, the specialist collaborates with technical partners to shape product direction, prioritize initiatives, and guide Agile execution teams.
Requirements
- Guidewire certification is required or must be obtained after hire.
- At least 1 year in a leadership role supporting or delivering claims system initiatives, including facilitating requirements sessions, writing user stories, conducting testing, or managing feature backlogs; alternatively, at least 2 years of direct claims handling experience.
- If lacking a claims or IT background, at least 3 years of experience supporting complex strategic initiatives or large-scale projects.
- Experience working in Agile environments.
- Effective communication, interpersonal, and analytical skills, including the ability to present effectively to customers, vendors, colleagues, and executives.
- Ability to build positive working relationships through diplomacy, empathetic listening, and trust.
- Adaptability, critical thinking, and a collaborative working style.
- Strong attention to detail and organization, with the ability to manage multiple tasks and shifting priorities concurrently.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience with ClaimCenter or SAP.
- Scrum or SAFe experience.
- Professional insurance designations such as AINS, CPCU, or AIC.
Responsibilities
- Lead claims system functionality initiatives by translating complex business needs into clear, actionable system requirements.
- Develop an understanding of claims processes, system capabilities, and product best practices to support informed decisions.
- Assist with gathering, analyzing, and documenting business, functional, and technical requirements for claims system defects, enhancements, and process improvements.
- Build and maintain cross-department relationships with stakeholders to define product vision, prioritize initiatives, and establish shared understanding of customer value and business impact.
- Participate in feature-level design and product development sessions, providing input to align execution with business objectives.
- Manage and prioritize product backlogs, define sprint goals, and ensure teams understand requirements, scope, and expected outcomes.
- Monitor execution progress, identify risks, issues, and dependencies, and drive timely escalation and resolution.
- Support QAT and UAT by validating completed functionality against user stories, confirming requirements are met, and providing final approval.
- Communicate system changes, updates, and release impacts to stakeholders through documentation, presentations, and training when needed.
- Participate in Agile ceremonies to support continuous improvement and alignment across teams.
Benefits
- Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
