Inforce, Claims Processor

Group 1001•Zionsville, IN

About The Position

The In-Force, Claims Processor position is responsible for the reviewing and processing of death claim transactions on annuity contracts. This position’s primary focus is annuity claims but will also be required to assist with other types of transactions related to In-Force annuity responsibilities.

Requirements

Bachelor’s degree in a related field or equivalent experience.
3+ years of operational/claims or processing experience or a combination is preferred
Proven ability to communicate effectively
Strong problem-solving skills and experience working in a fast-paced environment
Strong leadership and communication skills
Strong working knowledge of the annuity market, with specific focus on the fixed, fixed indexed and variable annuities.

Responsibilities

Setting up the initial claim notification
Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
Assist with processing other types of Annuity In-Force transactions as needed
Provide information regarding contract values, request status updates, withdrawals, fund performance, outstanding requirements, and any other transaction related to Annuity In-Force
Support both Agent/Advisors and Clients with all Annuity In-Force request via phone and email
Communicating requirements, settlement options and claim status with beneficiaries, agents, attorneys and clients
Processing and approving claim payments, generating settlement confirmation letters and tracking of all claim settlements
Assist in special projects as needed.