Claims PL Casualty Complex Representative (remote)

Grange Insurance•,

3d•Remote

About The Position

This role is responsible for investigating, evaluating, and negotiating settlement of complex PL Casualty Liability Claims to promote retention or purchase of insurance. The role investigates, evaluates and adjusts assigned complex liability claims within limit of authority pursuant to Company line of business strategies, statutory regulations and good faith claim settlement practices. Summarizes cases in excess of authority and submits to managers/specialists for approval. Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision. Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service. Regular and effective communication with our agents including face-to-face visits when required to assist in building effective working relationships. Assists other departments (when required) with investigations. Demonstrates effectiveness and efficiencies in handling workload with limited supervision or direction. Reports large losses and presents claims to the CAB Committee. Ensures appropriate reinsurance reporting is made on claims.

Requirements

College degree preferred plus five (5) years claims experience with at least three (3) years involvement in casualty claims handling preferred.
Must possess strong communication and organization skills.
Proficient with personal computer.
Demonstrated ability to interact with customers and agents in a professional manner.
State specific adjusters’ license may be required.

Responsibilities

Investigates, evaluates and adjusts assigned complex liability claims within limit of authority pursuant to Company line of business strategies, statutory regulations and good faith claim settlement practices.
Summarizes cases in excess of authority and submits to managers/specialists for approval.
Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
Regular and effective communication with our agents including face-to-face visits when required to assist in building effective working relationships.
Assist other departments (when required) with investigations.
Demonstrates effectiveness and efficiencies in handling workload with limited supervision or direction.
Reports large losses and presents claims to the CAB Committee.
Ensures appropriate reinsurance reporting is made on claims.