Claims Operations Technician

CNA • Meridian, PA

1d

About The Position

Under general supervision, the Claims Operations Technician performs routine, non-technical claim duties accurately and on time, using established procedures and processes. The role also analyzes and troubleshoots complex activities. It supports Property and Casualty (P&C) claims by handling claim-file data, regulatory forms and information, financial transactions, communications, and reports. The position may receive new claim notices, confirm or verify coverage, process routine medical-only claims within designated authority and jurisdictional parameters, and complete special projects. The role serves as a day-to-day resource for procedural or process questions and reports typically to a supervisor or above.

Requirements

• High school diploma, GED, or equivalent experience.
• Ability to navigate multiple system applications.
• Knowledge of P&C insurance products and services.
• Ability to produce high-quality outcomes in a highly productive environment.
• Ability to evaluate information in a claim file and carry out related tasks.
• Strong data-entry skills and attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening and customer service skills.
• Ability to work independently.
• Ability to make sound judgments based on available information.
• Knowledge of Microsoft Office Suite and other business-related software.

Nice To Haves

• Some college preferred.
• Typically one to three years of experience in office operations.
• Typically one to two years of experience in a Property and Casualty line of business preferred.

Responsibilities

• Complete regulatory forms on time by evaluating claim information and following applicable regulations.
• Provide claim adjusting staff with information obtained from regulatory websites.
• Enter or correct claim-file data according to established requirements and procedures using multiple claim systems supporting P&C claims.
• Process financial transactions, including bill payments, payment transfers, and cashier processing, according to established procedures and guidelines.
• Collaborate with underwriting, insureds, claimants, providers, vendors, and claim adjusters to obtain and provide information related to claim support activities.
• Complete form letters and documents according to procedures or established requirements.
• May receive new claim notices, confirm coverage, and verify whether coverage applies to a claim.
• Serve as a day-to-day resource for procedural or process questions.
• Review and reconcile reports concerning claim-related data or financial transactions.
• May perform routine processing within designated authority on medical-only claims, following jurisdictional parameters.
• Complete special projects as necessary.

Benefits

• CNA offers a comprehensive and competitive benefits package intended to support employees’ and their family members’ physical, financial, emotional, and social wellbeing goals. Details are available in the Candidate Guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED