Claims Operations Team Lead

AIG•Atlanta, GA

5d•Onsite

About The Position

Reporting to a Claims Team Manager, the Claims Operations Lead works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Senior Examiners are responsible for the handling of all Warranty Property and Casualty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.

Requirements

At minimum, the successful candidate must have their home state Adjuster’s license and must be willing to complete all requirements for all states within the first 120-days of employment.
2+ years of P&C adjusting experience.
Ability to lead and support a team while remaining hands-on with day-to-day claims.
A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)
Excellent verbal and written communication skill
Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
Analytical skills and the ability to search the internet for answers and market data
Results oriented, and able to work well under pressure
Excellent organizational skills- flexible with moving from project to project while keeping track of progress
Professionalism and demonstrate and maintain strong ethics
Effective written and verbal communication skills
Basic Excel, Word, and Outlook skills
Great interpersonal communication
Ability to consistently meet deadlines
High School Diploma or equivalent required

Responsibilities

Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
Adjudicate and settle claim according to fair claims practices.
Be familiar with state statues concerning claims practices.
Train, mentor, and coach other claims agents to support the adjusting and settlement practices.
Audit claims files and authority use of other Agents to ensure claims best practices are being follower.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Maintain good working relationship during all contacts with clients, even during difficult conversations.
Answer claims and coverage questions from other departments.
Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
Act professionally at all times.
Perform additional duties and work as assigned.