Claims Operations Associate II - Hybrid

National Interstate Insurance Company•Richfield, OH

12d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer in the nation, offering risk financing solutions across all 50 states. They provide traditional insurance and alternative risk transfer (ART) programs, including group captive programs for niche markets. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are committed to creating an inclusive workplace where diverse backgrounds and experiences contribute to business success. This position requires the applicant to be authorized to work in the United States without sponsorship.

Requirements

High School Diploma
Generally, a minimum of 3 years of experience in claim operations or customer service.
Develops knowledge of local, state, and federal insurance-related policies.
Effective analytical and organizational abilities with a focus on prioritization.
Working knowledge of claim data processing systems.
Excellent interpersonal and communication skills.
Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

Associate degree preferred

Responsibilities

Processes and organizes claim file information for basic claims for one or more lines.
Handles moderately complex claims including claims with coverage questions or recovery potential.
Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
Performs other duties as assigned.