Commercial Trucking - Claims Manager [940]

TCI Transportation•Dallas, TX

6d•Remote

About The Position

TCI Transportation is seeking a hands-on Claims Manager to lead our day-to-day claims function, develop our in-house adjusters, oversee our third-party administrator, and personally negotiate the claims that require experienced judgment. This is a working manager’s role. You’ll set expectations, strengthen processes, and hold partners accountable while staying directly involved in complex claims. The goal is clear: resolve claims early, fairly, and effectively before litigation becomes necessary, without compromising compliance or sound judgment.

Requirements

7+ years of commercial auto liability claims experience, with substantial third-party bodily injury experience, including catastrophic and fatality losses.
A trucking or transportation background, with an understanding of fleet operations and FMCSA regulations.
A proven record of resolving bodily injury claims before a lawsuit through direct negotiation.
Experience managing adjusters, a claims team, or a third-party administrator—or a track record demonstrating readiness to take that step.
Litigation management experience, including counsel strategy, budgets, and settlement.
Strong knowledge of state claims-handling regulations, fair claims practices, and multi-state compliance.
An active adjuster license, or the ability to obtain required licenses within 60 days, and a commitment to maintaining licensing and continuing education requirements.

Nice To Haves

Workers’ compensation claims handling or oversight.
Self-insured, captive, or large-deductible programs within transportation.
Claims management or risk management information systems and claims reporting.
A bachelor’s degree is preferred, but not required. Relevant expertise and demonstrated capability matter.

Responsibilities

Lead Our Third-Party Administrator Relationship: Set expectations, review files and reserves, monitor performance, and identify claims that need direct in-house attention.
Coach and Develop Our Claims Team: Strengthen adjusters’ investigation, communication, and negotiation skills across property damage, bodily injury, and subrogation/recovery claims.
Personally Negotiate Challenging Claims: Take ownership of high-exposure and difficult bodily injury claims, working directly with unrepresented claimants and plaintiff counsel to pursue fair, practical resolutions.
Lead Thorough Investigations: Oversee accident investigations, evidence preservation, and witness interviews. Evaluate liability and damages—including catastrophic injury and fatality losses—and establish accurate reserves early.
Build a Stronger Claims Process: Develop and refine standards for first contact, investigation, reserving, settlement authority, negotiation, and litigation avoidance.
Manage Litigation and Outside Partners: Ensure defense counsel receives a complete file and clear resolution strategy. Manage counsel, independent adjusters, and experts, including budgets, billing, and performance. Attend mediations, settlement conferences, and trials as needed, and serve as a corporate representative when required.
Partner with Safety and Legal: Coordinate accident response, coverage questions, tenders, and contractual indemnity while maintaining compliance with applicable claims-handling rules, reporting obligations, and internal authority protocols.
Turn Claims Data Into Action: Track claim cycle time, litigation rates, average bodily injury severity, and administrator performance—and use those findings to improve results.