Claims Manager, Risk Management

AutoNation • Fort Lauderdale, FL

7d

About The Position

AutoNation is seeking a highly motivated and experienced Claims Manager to join our dynamic Risk Management team. As a Claims Manager, you will be responsible for overseeing and managing all aspects of insurance claims in coordination with the third-party administrator and other vendors. You will report to the Director, Risk Management. This individual contributor role involves handling first and third party claims submissions, assessing damage/reserves, negotiating settlements, and ensuring compliance with industry regulations. If you have a strong background in insurance claims management and a passion for customer service, we want to hear from you.

Requirements

• Bachelor's degree in a related field (e.g., Business, Finance, or Insurance).
• At least five years' experience in claims management within the automotive industry or a related field; experience with Liability and first party Property claims is strongly preferred
• Strong knowledge of insurance policies, regulations, and industry best practices.
• Exceptional negotiation and communication skills.
• Analytical mindset with the ability to interpret and leverage data.
• Detail-oriented and organized, with a commitment to accuracy.
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint) and familiarity with claim management systems (i.e., Origami).

Responsibilities

• Claims Processing: Efficiently manage the end-to-end claims process in collaboration with the third-party administrator, from initial submission to final resolution.
• Damage Assessment: Assess and evaluate the extent of vehicle damage to determine appropriate repair or replacement actions.
• Negotiation: Skillfully negotiate in partnership with the third-party administrator and Legal Department to achieve fair and optimal claim settlements.
• Documentation: Maintain accurate and comprehensive records of all claims, correspondence, and relevant documentation.
• Compliance: Ensure adherence to all insurance regulations and industry standards.
• Customer Communication: Provide excellent customer service by keeping internal and external stakeholders informed throughout the claims process and addressing their concerns.
• Data Analysis: Analyze claims data to identify trends, areas for improvement, and cost-saving opportunities.
• Reporting: Prepare regular reports on claims activities and performance metrics for management.

Benefits

• Competitive compensation
• 401k matching
• health insurance
• dental insurance
• vision insurance
• maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level