Claims Manager

Amwins • Sunrise, FL

4d • Hybrid

About The Position

We are seeking a motivated and detail-oriented Level 1 Claims Manager to lead a team of claims professionals responsible for timely investigation, coverage analysis, liability assessment, and claim resolution. This leader will oversee day-to-day operations, ensure quality and compliance, support adjuster development, and help drive a positive customer experience. The Level 1 Claims Manager is responsible for supervising a team of claim representatives who investigate, evaluate, and resolve auto and/or casualty claims. This role ensures the team delivers timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and regulatory requirements. The manager oversees workflow distribution, quality control, employee development, risk escalation, and operational performance.

Requirements

• 3–5 years of experience in personal auto claims, including Bodily Injury (BI), liability, and physical damage.
• 1-3 years of management experience
• Must be fluent in English
• Bachelor’s degree or above
• Must have current/active Texas adjuster’s license
• Must obtain Florida adjusters license after hire
• Strong understanding of claim investigations, coverage evaluation, liability assessment, and resolution tactics
• Ability to make sound decisions and guide team members through complex or sensitive claims
• Excellent communication, coaching, and leadership skills
• Strong organizational and time-management skills
• Detail oriented approach with a commitment to accuracy and regulatory compliance.

Nice To Haves

• fluent in Spanish is preferred

Responsibilities

• Oversee daily claim assignments and ensure timely first contact with all relevant parties.
• Monitor investigations, coverage analyses, and liability decisions for accuracy and completeness.
• Review claim documentation to ensure compliance with company standards and regulatory requirements.
• Coach and develop team members to strengthen investigation quality, communication, and negotiation skills.
• Maintain oversight of reserves throughout the life of the claim; ensure appropriate adjustments are made.
• Ensure timely escalation of potential fraud, severity concerns, recovery opportunities, or complex issues.
• Collaborate with material damage units, injury adjusters, and internal partners to support smooth claim handling.
• Track and report team performance metrics, including timeliness, cycle time, reserve adequacy, quality results, and customer satisfaction.
• Support escalated customer or stakeholder concerns, providing clear explanations of decisions.
• Promote a positive, high-performing team culture focused on service excellence and continuous improvement.

Benefits

• Competitive salary
• Medical, Dental, Vision available your first day of employment
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
• Mental health support including: Virtual therapy, Digital coaching, 24/7 EAP counseling
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
• Health Savings Account with company contributions
• Health Care FSA, Dependent Care FSA, and Commuter Benefits
• Parental Leave and Adoption Assistance
• Voluntary coverage options: Life Insurance, Critical Illness, Accident, Identity Theft Protection
• Retiree medical benefits available for Medicare-eligible retirees
• 401(k) with company match
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level