Claims Manager

Fix Network

5d • Remote

About The Position

In this role, you will be responsible for delivering exceptional customer service while managing automotive glass claims in accordance with company policies, insurer requirements. This role is responsible for reviewing and processing claims, responding to inbound queue calls, resolving claim-related inquiries, and ensuring the accuracy and completeness of claim documentation.

Requirements

• Valid Insurance Adjuster License
• 3-5 years of experience handling automotive glass claims, insurance claims, or claims adjudication.
• Bilingualism (French and English) is mandatory as the Claims Manager will be working with insurers across Canada and will respond to claims in both French and English.
• Knowledge of automotive glass repair and replacement procedures.
• Understanding of insurer billing practices and pricing agreements.
• Strong attention to detail and analytical skills.
• Excellent customer service and communication skills.
• Ability to manage multiple claims in a fast-paced environment.
• Proficiency with claims management systems and Microsoft Office.

Responsibilities

• Manage automobile glass claims from receipt through resolution in accordance with company policies, insurer and AMF requirements.
• Review and validate invoices, supporting documentation, and claim details to ensure accuracy and compliance with insurer pricing agreements and program requirements.
• Verify vehicle information, parts, labour, and supporting documentation before approving claims.
• Respond to inbound queue calls from customers and participating repair facilities in a professional, courteous, and timely manner, providing claim updates, answering inquiries, and resolving issues whenever possible.
• Communicate with glass repair facilities, insurance partners, and internal stakeholders to resolve claim discrepancies and outstanding issues.
• Investigate and resolve claim exceptions, billing discrepancies, and documentation deficiencies.
• Ensure all claims are processed in accordance with Québec regulations and AMF licensing requirements.
• Maintain accurate claim records and update internal systems with all relevant claim information.
• Monitor claims to ensure timely processing and resolution while meeting established service standards.
• Respond to inquiries from repair facilities and insurance partners in a professional and timely manner.
• Identify trends, recurring issues, and opportunities to improve claims processes and operational efficiency.
• Stay informed of insurer requirements, pricing agreements, and industry best practices related to automotive glass claims.
• Perform other related duties as assigned.

Benefits

• Employer contribution to RRSP up to 3%
• Training and development: Learning doesn’t stop when you land a job. We’re committed to supporting you by investing in world-class training programs.
• 3 weeks of vacation upon hiring, plus 5 sick days per year.
• Equipment provided by the employer
• Medical insurance for you and your family, including telemedicine.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed