Claims Manager (multi-line)

Vacatia•Fort Lauderdale, FL

1d•Hybrid

About The Position

At Vacatia, we’re redefining the vacation ownership and hospitality experience. We’re looking for a Claims Manager to lead and elevate our end-to-end claims management strategy across the organization. In this role, you’ll oversee the full lifecycle of claims—from intake through resolution—ensuring timely, compliant, and effective handling across workers’ compensation, general liability, and property claims. You’ll partner cross-functionally with HR, Operations, Finance, and external partners to minimize risk exposure and protect our business.

Requirements

10+ years of experience in claims, insurance, or risk management
Strong expertise in multi-line including workers’ compensation, general liability, and property claims
Experience working with insurance carriers, TPAs, and legal counsel
Excellent analytical, problem-solving, and decision-making skills
Strong communication skills with the ability to influence and collaborate cross-functionally
Highly organized with the ability to manage multiple priorities simultaneously

Responsibilities

Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators
Lead or coordinate investigations, gathering facts, statements, and supporting materials
Manage claims through full lifecycle, including tracking progress, reserves, and outcomes
Drive resolution strategies, including settlements, negotiations, and litigation coordination
Partner with HR, Operations, and Finance on claims handling, reporting, and financial tracking
Collaborate with insurance carriers, TPAs, and legal counsel on complex or high-risk claims
Establish and standardize claims processes, documentation, and reporting practices
Ensure compliance with federal, state, and local regulations
Analyze trends and recommend improvements to reduce claim frequency and severity
Communicate claim status, risks, and outcomes to key stakeholders and leadership