Claims Manager I

Aon Corporation • Mandaluyong, New York

69d • Onsite

About The Position

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. Our services include program consultation, brokerage and administration as well as data-based marketing, analytics and merchandising expertise.
This is a full-time, on-site Monday - Friday position located in our Plainview, NY office.

Requirements

• Possess State insurance adjuster’s license.
• Excellent communication and customer service skills.
• 5+ years of experience in leading teams of Claims Examiners.
• Strong organizational, problem solving, and analytical skills.
• Change champion; Process Improvement experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Lead and develop a team of Claims Support Specialists and Claims Adjusters.
• Ensure compliance with client SLAs and performance standards.
• Manage high-profile client accounts, including Carefree Assistance.
• Monitor claim inventory, turnaround times, and operational metrics.
• Oversee shared mailboxes and client communications.
• Coordinate collection of missing claim documentation.
• Manage claim escalations and service issues.
• Partner with Finance on payment audits and financial controls.
• Maintain accurate claim payment records and documentation.
• Oversee salvage recovery activities.
• Monitor and report on SLA performance and account metrics.
• Manage claims approval workflows and authority requests.
• Ensure compliance with record retention requirements.
• Oversee file room administration and office operations.
• Manage office supply inventory and operational resources.
• Identify and implement process improvement opportunities.
• Ensure compliance with company, client, and regulatory requirements.
• Support business continuity and operational excellence.

Benefits

• comprehensive benefits package
• agile, inclusive environment
• manage your wellbeing and work/life balance
• two “Global Wellbeing Days” each year
• variety of working style solutions
• Smart Working
• continuous learning culture
• 401(k) savings plan with employer contributions
• employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level