Claims Manager - General Liability and Non-Litigation

Sedgwick•Richfield, MN

1d•$83,217 - $116,504•Onsite

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. Claims Manager - General Liability and Non-Litigation PRIMARY PURPOSE: To lead and oversee the non-litigated General Liability claims operations for a Large National Client by managing operational leadership teams, driving technical consistency, supporting claim quality initiatives, and ensuring high-quality claim and client outcomes. Has direct responsibility for 25-49 colleagues.

Requirements

Eight (8) years claims management experience including two (2) years supervisory experience or equivalent combination of experience and education.
Thorough knowledge of General Liability claims handling practices and procedures
Strong operational leadership and organizational management skills
Excellent oral and written communication, including presentation skills
Strong analytical, organizational, and problem-solving skills
Excellent interpersonal and negotiation skills
Ability to lead teams and drive operational consistency
Ability to analyze operational trends and implement improvement strategies
Strong client relationship and collaboration skills
PC literate, including Microsoft Office products and reporting platforms
Ability to work effectively in a fast-paced, client-driven environment

Nice To Haves

Baccalaureate degree from an accredited college or university preferred.
Licenses as required.

Responsibilities

Oversees day-to-day operations of the non-litigated General Liability claims program for a Large National Client.
Provides leadership and direction to Non-Litigation Team Leaders responsible for claim inventory management and examiner performance.
Maintains oversight of the full non-litigated GL claim inventory and operational performance across the program.
Monitors operational metrics including inventory management, closure rates, cycle time, claim quality, pending management, and customer service outcomes.
Ensures compliance with client handling instructions, jurisdictional requirements, corporate standards, and best practices.
Directly supervises Non-Litigation Team Leaders supporting the Large National Client GL program.
Provides indirect oversight for non-litigated claim examiner teams.
Supports staffing strategy, succession planning, colleague development, and performance management within the non-litigation organization.
Provides coaching, technical guidance, and leadership support to strengthen claim handling quality and operational consistency.
Promotes a collaborative, accountable, and client-focused culture across the non-litigation teams.
Supports consistency in liability analysis, investigation quality, reserving practices, and claim resolution strategies.
Partners with Team Leaders and examiners to drive timely and effective claim resolution.
Identifies trends, operational challenges, and emerging exposures within the non-litigated claim portfolio.
Collaborates with litigation leadership and executive leadership to support escalation management and transition of claims into litigation when appropriate.
Supports implementation of best practices and continuous improvement initiatives across the program.
Supports client relationships through operational transparency, responsiveness, and proactive issue resolution.
Participates in client meetings, stewardship discussions, and operational reviews as needed.
Partners with client-facing leadership to ensure alignment between operational execution and client expectations.
Supports delivery of operational insights, trend analysis, and performance improvement initiatives.
Monitors operational performance, indemnity trends, expense management, and claim outcomes across the non-litigated portfolio.
Utilizes reporting and analytics to identify trends, measure performance, and drive operational improvements.
Supports operational planning, staffing strategy, workload balancing, and resource allocation within the non-litigation organization.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Travels as required.