Claims Manager, Auto

Intact FC • Montreal, QC

2d • CA$118,700 - CA$145,100 • Hybrid

About The Position

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. This role is a new member of our growing team.

Requirements

• Bachelor’s degree in Business Administration or an equivalent combination of education and experience.
• At least five years of experience managing teams.
• Strong knowledge of personal lines, commercial lines and liability insurance.
• Excellent computer skills and knowledge.
• Ability to analyze operational metrics.
• Ability to manage an engaged and high-performing team.
• Ability to develop your team’s skills and abilities.
• Ability to set strategic directions, make decisions and communicate information.
• Ability to collaborate.
• Ability to lead change.
• Bilingualism (English-French): Need to interact on a regular basis with English-speaking clients and colleagues across the country
• No Canadian work experience required but must have authorization to work in Canada

Nice To Haves

• Claims adjuster licence, an asset.

Responsibilities

• Lead and coordinate the onboarding of newly hired adjusters and their transition to operational teams.
• Lead and coordinate your team’s operations to achieve profitability, efficiency and customer satisfaction objectives.
• Participate in strategic discussions relating to the continuous improvement of operational processes.
• Serve on select national committees.
• Contribute to the development and implementation of the business plan and implement the structures required to achieve the department’s objectives, in accordance with business strategies and available financial, material and human resources.
• Participate in the preparation of operating budgets.
• Manage your team’s performance and support unit managers in implementing development and rehabilitation plans.
• Help manage complaints that cannot be resolved by unit managers.
• Identify training needs and coordinate activities with the Claims Training Team.
• Approve payments that exceed unit managers’ authorization limits.
• Actively participate in managing operations during weather-related catastrophes.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan offering the opportunity to receive guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager