Claims Management Associate

Brown & Brown Insurance

5d•$18 - $18•Hybrid

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you ready to build a meaningful career while helping people navigate one of the most difficult moments in their lives? Brown & Brown Absence Services Group is hiring a Claims Management Associate to join our Social Security Disability Insurance (SSDI) team. As a Claims Management Associate, you’ll learn our systems, build real expertise in the SSDI claims process, and develop the skills that drive success here: juggling a high volume of client interactions, exercising sound judgment on each claim, and staying organized as priorities shift throughout the day. This position is designed as a developmental pathway to the Client Advocate role where you will independently manage a caseload of clients and guide them through the SSDI claims process.

Requirements

Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Strong verbal communication and telephone skills.
Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
Work, or related field preferred
Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment
1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment

Nice To Haves

Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred

Responsibilities

Drive claims forward across every touchpoint.
Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
Effectively manage an assigned phone queue & multi-task
Deliver clear, efficient service on every call.
Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
Complete applications and other key claim documents thoroughly and comprehensive
Support our client advocacy team by building positive, trusting relationships