Claims Litigation Assistant

RBC•Mississauga, ON

11d•Onsite

About The Position

This role offers the chance to play a pivotal role in managing insurance litigation and access requests within the Life & Health claims department. You will be responsible for administering all related functions, including the payment and reconciliation of legal bills under the Alternative Billing program. Additionally, you will act as a key liaison with Outside Counsel to ensure compliance with document requirements for insurance litigation and produce essential reports to monitor ongoing litigation functions. This position is ideal for someone detail-oriented and adept at managing complex processes in a dynamic legal and claims environment.

Requirements

Exceptional oral and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences, including internal stakeholders and external counsel
Proven ability to build and maintain effective working relationships, coupled with strong organizational skills to manage multiple priorities and deadlines in a fast-paced environment
Demonstrated capability to work with minimal supervision, taking initiative and ownership of tasks while maintaining high standards of accuracy and efficiency
Experience communicating effectively across all levels of the organization, from frontline staff to senior leadership, ensuring alignment and collaboration
Strong analytical and critical thinking skills, with the ability to exercise sound judgment in resolving complex issues and making informed decisions
Working knowledge of legal and claims terminology, processes, and procedures, particularly in insurance litigation and claims management
Advanced computer skills, including proficiency in various software tools and specialized claim and litigation management systems

Nice To Haves

Bilingual (English and French)

Responsibilities

Support the administration of all functions related to the Life and Health Claims access request to personal information
Compile information and coordinate the collection of all relevant documentation required for litigation support from a variety of sources, which includes multiple claim systems, paper and imaged claim files and supporting documents from Underwriting, Sales, Policy Admin, Client Services, Billing etc. and provide copies to various internal staff and outside counsel
Responsible for opening all new legal claims in the Legal system and the various claim systems, which includes verifying claim information, assigning Outside Counsel and internal staff according to pre-defined procedures, setting up tasks required for future actions within the established turnaround service standards, which are based on the various Provincial legal requirements
Maintain and update data on the Legal system and the various claim system through the legal process
Liaise with RBC Law and legal firms as necessary ensuring any follow-up correspondence is provided in a timely manner, billing is accurate and all requests are handled
Archiving: addition of archive files to electronic tracking system and internal Law Group tracking systems within 3 months of litigation file close date.
Maintaining data for the Alternative Billing arrangement for external legal spent, produce and reconcile billing with External Counsel, produce bills, approve payment within approval limits and ensure all systems record accurate billing and payment information
Prepare and coordinate final legal settlements by ensuring Legal and claim systems are updated, request for the production of claim settlement cheques, arrange for any policy status changes and request all closing documents, as required

Benefits

Developing new skills
Opportunities to innovate and grow
Modern and comprehensive benefits
Flexibility to enjoy the moments that matter
Working with an award-winning team
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things.
Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
An opportunity to have real impact on the lives of our clients and the communities you serve.
RBCI software tools to boost your productivity