Claims Investigator, PSA
About The Position
We’re looking for a Claims Investigator to join our Collectors Claims team, providing essential assistance to our customers during their times of need. Our team's core responsibility revolves around efficiently handling claims for customers who may have encountered damage or loss of their items during their return journey. In this role, your primary emphasis will be serving as the central liaison for our customers whenever they must navigate the complexities of a claim related to their collectibles. Your key responsibilities will involve guiding customers through the claims process through effective communication via both phone and email. You’ll report to the Claims Manager and work from our Santa Ana, CA corporate headquarters.
Requirements
- High school diploma or equivalent
- 2+ years of customer service or administrative experience
- Ability to work independently and collaboratively in a fast-paced environment
- Excellent organization and communication skills, both verbal and written
- Ability to manage time while prioritizing multiple tasks.
- Exceptional attention to detail and a commitment to producing high-quality work
- Proficient in Microsoft Word, Excel and Google Suite Products
- Candidates must be authorized to work in the United States.
Nice To Haves
- college degree preferred
- Previous experience in surveillance or security would be an asset
- Knowledge of SalesForce would be an asset
Responsibilities
- Review and analyze camera footage to determine the whereabouts of missing items and investigate the cause of any damage
- Conduct chain of custody investigations to trace each stage of an item’s handling, ensuring accountability and accuracy in item tracking
- Accurately document findings and maintain notes to inform stakeholders of updates and progress
- Draft detailed, clear, and accurate reports outlining investigation results, observations, and conclusions
- Identify and document trends observed while reviewing footage, providing insights for preventive measures
- Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to item status
- Collaborate closely with other departments to confirm and refine handling and storage procedures
Benefits
- Medical, Dental, and Vision Insurance
- fertility, commuter, and educational assistance benefits
- 401k matching plan
- paid vacation
- ten company paid holidays
- Employee Discounts on select grading services
- Flexible Hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
