Claims Investigative Specialist
About The Position
The Investigative Specialist will work through interesting and unique claims files to verify the validity of the claims. They will also be responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. This position supports our West Coast claims team. The ideal candidate will be located in the Pacific Time Zone; however, candidates outside the Pacific Time Zone may be considered if they are able to work Pacific Time Zone hours. Every claim presents a new challenge. This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.
Requirements
- Comfort working through claim details and determining next steps
- Ability to analyze information and exercise sound judgment
- Strong communication with customers and internal partners
- Organization and follow-through when managing multiple claims
- Interest in learning and applying insurance policies
- Willingness to obtain and maintain adjuster licenses, as needed
- As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Nice To Haves
- Analytical Thinking
- Auto Insurance Claims
- Case Management
- Claims Administration
- Claims Resolution
- Claims Review
- Customer Centricity
- Insurance Claims Investigations
- Learning Agility
- Oral Communications
- Results-Oriented
- Service Oriented
- Time Management
- Written Communication
Responsibilities
- Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
- Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
- Determines subrogation or fraud potential and how to handle.
- Identifies customer needs and works to meet those needs using appropriate customer service skills.
- Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
- When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
