Claims Intake Specialist

Orion180 Insurance Services•Irving, TX

3d•Onsite

About The Position

Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking a Claims Intake Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.

Requirements

High School Diploma or equivalent required.
Prior experience in a claims environment, specifically first notice of loss or call center operations.
Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.
Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.
Familiarity with claims processes, policy documentation, and standard insurance terminology.
Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment.
Excellent verbal and written communication skills; multilingual abilities are a plus.

Responsibilities

Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.
Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.
Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.
Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.
Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.