Claims Intake and Operations Specialist

Arch Capital Group•Omaha, NE

4d•Hybrid

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property. The tasks would include: ●Triaging and sorting of mail, both physical and electronic, both incoming and outgoing ●Creating, printing and mailing of letters ●Organizing meetings and maintaining office supplies and equipment ●Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams

Requirements

2 to 3 years of experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above
Skill with MS Office, WORD, EXCEL; experience with Image Right a plus
Must be detail oriented
Superior customer service and communication skills required
Excellent verbal/written communication skills
Strong interpersonal skills
Computer and keyboarding skills
Ability to work in multiple systems
Must be in your current position for a minimum of 6 months and meet performance expectations in order to apply.

Nice To Haves

some college or insurance related experience preferred

Responsibilities

Open, review, categorize and scan incoming mail, route to correct location.
Post outgoing mail and outgoing Federal Express timely.
Assist with creation of letters and ensure timely routing.
Import/Export files as requested by Claims Department staff and as received from external claims parties.
Index incoming electronic correspondence and route to appropriate internal and external parties.
Manage vendors and maintain record of service/maintenance
Coordinate with other Office Administrators/Departments
Ensure office/breakroom supplies remain stocked
Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
Greet and assist visitors
Aid in organizing office events as requested by visitors/office management
Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to customer inquiries via phone and email.
Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team.
Engages and Participates in the Arch Experience values and continuous improvement initiatives.
Other Administrative duties as assigned by Claims Operations Manager or Supervisor.