Claims Facilitator

Erie Insurance • Raleigh, NC

10d • $40,121 - $64,090 • Hybrid

About The Position

Under minimal supervision, settles claims within limits of authority. This is an in-office position, reporting to ERIE's Cary, NC office with hybrid flexibility. Hours are Monday - Friday, 8:00 am - 4:30 pm.

Requirements

• High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
• Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Nice To Haves

• Bachelor’s or Associate’s degree preferred.
• Pursuit of general insurance education preferred.

Responsibilities

• Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
• Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
• Enters loss information into claims system.
• Prepares correspondence, forms and related materials.
• Reviews all pending claims/activities on a regular basis.
• Provides support for property claims during periods of heavy volume.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents.
• Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.
• We currently pay up to 97% of employees’ monthly premium costs.
• Pension.
• Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.
• The 401(k) is offered in addition to the pension.
• Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.
• Tuition reimbursement program for higher education and industry designations.
• Company-paid basic life insurance.
• Short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance.
• Fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for service to your community.
• Dollar-for-dollar matching of your charitable gifts each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED