Claims Examiner

Securian Financial•Macon, GA

1d•$19 - $33•Hybrid

About The Position

The Property and Casualty (P&C) Claims team is looking for a highly motivated, energized and positive individual. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, efficiently and accurately. We take pride in providing high standards of performance to our customers and strive to exceed those standards. If you enjoy assisting people in their time of need, being customer focused and working in a team-oriented environment, then joining our P&C Claims team is the right move for you.

Requirements

Steadfast desire to provide world-class customer service
Excellent verbal and written communication skills, including the ability to interpret and explain complex insurance policy language
Problem-solving and analytical ability to understand the complexities of claim situations; this includes the ability to identify issues and recommend potential solutions
Strong team player with willingness to maintain a positive and compassionate attitude in a high volume setting
Internal drive and initiative to learn new tasks and surpass expectations
Solid organizational and time management skills to prioritize workload, adjust to changing priorities, and meet or exceed established deadlines
Strong attention to detail and maintaining accuracy
Ability to evaluate claims of up to moderate complexity, which would include interpreting policy provisions and applying policy language to individual claim losses
Ability to analyze client issues and communicate solutions and outcomes effectively within varying levels of the organization

Nice To Haves

College degree required except in the following circumstances: Minimum of 2 years of insurance claim processing experience
Property & Casualty Adjuster License preferred
Business
Communication
Payment Processing
Standard Operating Procedure (SOP)

Responsibilities

Customer communication throughout the claim process
Investigation into the applicability of policy coverage and evaluation of the loss
Negotiation and settlement of the claim
Adjudication of the claim must be within company guidelines and follow all regulatory requirements associated with state insurance regulations
Pursue the most effective means of investigating claims
Investigate, evaluate, negotiate and determine accurate loss or damage payments of financial institution claims; related products include Collateral Protection Insurance (CPI), and Vendors Single Interest (VSI)
Review and request necessary claim documentation including security agreements, loan and payment histories, underlying claim evaluations, collection notes and statements by pertinent parties to ensure an accurate and thorough settlement
Assign damage claims to appraisers and manage process to ensure accurate damage estimates and timely inspections
Utilize programs associated with auto valuation including CCC, Auto Appraisal information (AUDATEX), ISO, NADA, Kelley Blue Book and other adjusting tools; manage the total loss automobile valuation process and salvage requirements of each state
Determine the appropriate application of coverage and review the Master policy, specific certificates, waiver forms and applications to determine the policy that applies and the losses that may or may not fall within the policy guidelines
Provide prompt, effective and professional responses to borrower and lender claim inquiries
Contribute to continuous improvement in processes in procedures