Claims Examiner

Markel • Austin, TX

1d

About The Position

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of claims of average complexity and low to mid exposure claims. The primary purpose of this job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions. The position will have responsibility for decision making within their authority and work under the general direction from their manager. Draft coverage position letters. Conducts, coordinates, and directs investigation into loss facts and extent of damages. Confirms coverage of claims by reviewing policies and documents submitted in support of claims. Analyzes coverage and communicates coverage positions. Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure Identifies subrogation opportunities and fraud potential and makes appropriate referrals Negotiates and settles claims directly with claimant Participates in special projects or assists other team members as requested Prepares reports by collecting and summarizing information Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures. Sets reserves within authority or makes recommendations concerning reserve changes to manager Strong emphasis on customer service to both internal and external customers Typically handles low to moderate low exposure claims. Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claims

Requirements

• High School Diploma required, Bachelor’s degree preferred.
• 2–5 years of experience handling insurance claims, preferably in management liability (D&O, EPL, or Fiduciary).
• Strong written and verbal communication skills.
• Familiarity with policy interpretation and coverage analysis.
• Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Collaborative mindset and willingness to learn from senior team members and leadership.
• Ability to travel to industry conferences or meetings, if required.
• US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• Insurance or legal coursework/designations (e.g., AIC, CPCU) a plus.

Responsibilities

• Investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions.
• Draft coverage position letters.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals
• Negotiates and settles claims directly with claimant
• Participates in special projects or assists other team members as requested
• Prepares reports by collecting and summarizing information
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Sets reserves within authority or makes recommendations concerning reserve changes to manager
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claims

Benefits

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED