Claims Examiner

FBL Financial Group, Inc. • West Des Moines, IA

1d • Hybrid

About The Position

Farm Bureau Financial Services is seeking a Claims Examiner to join their team. This role is responsible for reviewing files to gather current beneficiary information and other necessary documents to process claims according to system guidelines, contract language, and state statutes. The Claims Examiner will review policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents. A strong focus on customer service is essential, as the role involves promptly and efficiently answering customer questions and following up on outstanding issues. The position requires adaptability and flexibility due to the varied nature of daily tasks and other assigned duties.

Requirements

• Previous claims experience required.
• Strong analytical and problem-solving skills.
• Experience in delivering exceptional customer service.
• Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Strong computer skills to quickly learn multiple systems.
• Ability to work from the office in West Des Moines, Iowa.
• Must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

• Previous life insurance and/or annuity experience preferred.
• Knowledge of annuities and IRS tax law as they apply to the claims process is preferred.

Responsibilities

• Reviewing files to gather current beneficiary information and other necessary documents.
• Processing claims according to system guidelines, contract language, and state statutes.
• Reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents.
• Answering customer questions promptly and efficiently.
• Following up on outstanding issues.
• Performing other duties as assigned.

Benefits

• Career development opportunities
• Educational opportunities
• Enhanced 401K with a match
• Low-cost health benefits
• Dental benefits
• Vision benefits
• Life insurance options
• Disability insurance options
• Paid time off
• Paid holidays
• Paid volunteer time
• Onsite wellness facility with fitness classes and programs
• Daycare center
• Cafeteria
• Consideration for a hybrid work arrangement (for many positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed