Claims Examiner II, Property

Markel•Richmond, VA

13d

About The Position

The Claims Examiner II is responsible for resolving claims of average complexity and low to mid exposure. The role investigates, evaluates, negotiates, and settles assigned claims by collecting and analyzing information in accordance with policy applications and contract provisions. The examiner makes decisions within their authority and works under the general direction of their manager. The position handles property claims and emphasizes cost-effective, timely claim resolution and strong service to internal and external customers. It requires timely contact with appropriate parties, responses to inquiries, and compliance with service-level agreements throughout the claim lifecycle.

Requirements

Bachelor’s degree or equivalent work experience.
Must have or be eligible to receive a claims adjuster license.
Minimum of two years of claims-handling experience, or an equivalent combination of education and experience.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Strong organization and time-management skills.
Intermediate skills in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
Ability to work in a team environment.
Strong desire for continuous improvement.
U.S. work authorization required; Markel does not provide visa sponsorship for this position.

Nice To Haves

Advanced degree or focused technical degree.
Successful completion of basic insurance courses or an industry designation such as INS, IEA, AIC, ARM, SCLA, or CPCU.
Knowledge of the insurance industry or claims handling.
Successful completion of two years as an Associate Claims Specialist.
Ability to travel to industry conferences or meetings, if required.

Responsibilities

Handle low- to moderate-exposure claims.
Review policies and supporting documents to confirm claim coverage.
Analyze coverage, communicate coverage positions, and independently draft coverage position letters.
Investigate, evaluate, negotiate, and settle claims using appropriate claim-handling techniques.
Obtain, review, and analyze documentation, policy provisions, and other records.
Conduct, coordinate, and direct investigations into loss facts and the extent of damages.
Evaluate coverage, liability, and damages to determine the insured’s exposure.
Set reserves within authority or recommend reserve changes to the manager.
Use the diary system to resolve outstanding issues proactively and ensure timely claim processing and closure.
Negotiate and settle claims directly with claimants.
Prepare reports by collecting and summarizing information.
Participate in special projects or assist other team members as requested.
Meet service-level agreements, initiate timely contact with appropriate parties, and respond to inquiries according to company policies and procedures.
Identify potential subrogation opportunities and fraud and make appropriate referrals.