Claims Examiner II - Marine Personal Lines

Markel•Milwaukee, WI

9d•Hybrid

About The Position

This position will be responsible for the resolution of moderate complexity and moderate exposure Workers Compensation claims in multiple jurisdictions. The position will have increased responsibility for decision making within their authority and work under general direction from their manager.

Requirements

Bachelor’s degree or equivalent work experience
Must have or be eligible to receive any necessary claims adjuster license(s)
Must have or be willing to successful complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)
Preferred two to five years of claims handling experience or equivalent combination of education and experience
Knowledge of insurance industry or claims handling preferred
Knowledge of marine accident investigation techniques preferred
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work both alone and in a team environment
Strong desire for continuous improvement
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Advanced degree, or focused technical degree a plus
Prior personal boating experience preferred

Responsibilities

Typically handles low to moderate exposure personal lines marine claims.
Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
Analyzes coverage and communicates coverage positions.
Ability to draft coverage position letters independently
Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
Conducts, coordinates, and directs investigation into loss facts and extent of damages
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
Sets reserves within authority or makes recommendations concerning reserve changes to manager
Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.
Negotiates and settles claims directly with claimant
Prepares reports by collecting and summarizing information
Participates in special projects or assists other team members as requested
Ability to travel to industry conferences or meetings, if required.
Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Identifies subrogation opportunities and fraud potential and makes appropriate referrals
Strong emphasis on customer service to both internal and external customers