Claims Examiner I

J.B. Hunt Transport Services, Inc.•Lowell, AR

4d•Onsite

About The Position

Under routine supervision, the position is responsible to investigate and document incidents involving damages up to $5,000 (greater than $5,000 with manager approval/discretion). Manage claims made under our auto liability, general liability, or cargo insurance coverage. Performs duties to ensure the Company's motor fleet is in compliance with federal, state, and local laws, rules, regulations and Company policies. Uses established procedures and performs assigned tasks where work is routine and instructions are usually detailed.

Requirements

High School Diploma or GED with 0-1 year combination of education, experience and training.
Ability to maintain professionalism while dealing with difficult individuals
Ability to make independent, time-sensitive decisions
Ability to multitask
Ability to work both individually and as part of a team
Experience working in claims
Proficient active listening skills
Proficient time management skills
Self-motivation.

Nice To Haves

Associate's Degree with 1-2 years combination of education, experience, and training

Responsibilities

Independently evaluate and manage the Company’s exposure to risk (legal, damage, other liability) up to $5,000 by ensuring claims against it are thoroughly examined to minimize financial loss and diminished reputation against the Company.
Involve management when scope/exposure exceeds defined range.
Conduct initial and follow up contact and/or correspondence with claimants, insurance companies, attorneys, etc., regarding claim submission.
Assess liability to apportion damages based on percentage of negligence for negotiating settlements with claimants, attorneys and insurance companies.
Negotiate with plaintiff attorneys, insurance companies, etc., to settle vehicle and/or personal injury claims within your individual authority limits.
Maintain a suspense system to ensure regular review of case files.
Monitor case files daily to determine if reserves are set accurately and adjust within authority.
Manage routine and emergency situations for vehicular accidents, drug/alcohol allegations and safety issues with drivers, workers compensation claims, or cargo claims.
Includes coordinating with and providing professional assistance to local law enforcement and adjusters on the scene of an incident to gather information and control liability to the Company.
Record and document vital information in Company information systems.
Support other team members as needed to manage claim intake.