Claims & Disputes Specialist

U.S. Bank National Association • Tempe, AZ

5d • $23 - $30 • Hybrid

About The Position

Responsible for case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. This role involves calling complainants if more information is needed and updates so we are seeking someone with solid customer skills. We are seeking someone with strong organizational skills to self-manage cases with varying deadlines to meet SLAS. Ensures compliance with federal regulations and network rules. May involve analytical research, four wall investigations, validations, sending customer facing communications, and/or recovering funds through merchants and other financial institutions. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge to assist other areas as necessary.
This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Solid customer skills
• Strong organizational skills
• High level of accuracy, attention to detail
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity.
• Calling complainants if more information is needed and updates.
• Self-manage cases with varying deadlines to meet SLAS.
• Ensures compliance with federal regulations and network rules.
• May involve analytical research, four wall investigations, validations, sending customer facing communications, and/or recovering funds through merchants and other financial institutions.
• Assist other areas as necessary.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED