Claims Director, Casualty (Remote, US)

Openly

11d•$145,125 - $241,875•Remote

About The Position

Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. This requires a rapidly growing team of exceptional, curious, empathetic people. We created Openly because we saw an evident gap in the market for premium insurance made simple, offering consumers more complete coverage at competitive prices. We differentiate ourselves through price, policy customization, and customer experience, including tailored claims handling and responsive service. At Openly, collaboration, communication, and work-life balance are core values. We are committed to Diversity, Equity, & Inclusion, believing that diverse teams are winning teams. This role is for a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team, redefining the handling of complex casualty claims for efficiency, fairness, and policyholder satisfaction. This role will also lead the Property Liability and Litigation team and reports directly to the VP of Claims.

Requirements

Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility.
At least 6 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results.
Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management.
Proven ability to design, staff, and lead high-performing claims teams.
Demonstrated passion for leadership, coaching, and talent development.
Proven track record of strategic planning and budget management.
Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
Strong analytical and problem-solving abilities.
Comfortable operating in ambiguous environments and addressing complex business challenges.
Results-oriented with strong decision-making capabilities.
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Responsibilities

Optimizing the entire Auto Casualty claims handling process, including strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury.
Building the critical claims process infrastructure from its inception.
Partnering strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
Designing the foundational structure and processes for all Auto and/or Casualty claims.
Contributing to the development of the operational strategy and vision for the Openly Claims organization.
Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
Providing policy and claims feedback in collaboration with the Insurance Product team.
Representing Openly at claims industry events and forums.
Cultivating a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.

Benefits

Competitive Salary & Equity
Comprehensive Medical, Dental, and Vision Plan Offerings
Life and disability coverage including voluntary options
Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually.
Be Well Program - Employees receive $50 per month to use towards your overall well-being
Paid Volunteer Service Hours
Referral Program and Reward