Claims / Deductions Coordinator

Pilgrim's • Greeley, CO

21h • $19 - $21 • Onsite

About The Position

We are looking for a Claims / Deductions Coordinator for Pilgrim’s who responds to notifications of discrepancies that may be reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc. These notifications may be in regard to product integrity, quality, damage, and/or count discrepancies. In this role, you will act as a mediator between outside parties and internal personnel to resolve this issue. This position is based fully onsite at our Corporate office in Greeley, CO.

Requirements

• 2-3 years of customer service experience with the ability to problem solve.
• Self-driven to learn and adapt quickly and be a team player.
• Intermediate Excel proficiency.
• Excellent communication, computer, organizational and multi-tasking skills.
• Understands cash application processes in order to assist customer accounts.
• Can perform the functions of the job with or without a reasonable accommodation

Nice To Haves

• Prior experience handling customer accounts i.e.; accounts receivables, claims and deductions preferred.

Responsibilities

• Demonstrate strong customer service with ability to make decisions to mitigate losses quickly.
• Communicate with a sense of urgency to customers, carriers, and plants via phone and email.
• Use critical thinking skills to investigate root causes of claims/deductions (transportation, plant, sales, customer error etc.)
• Acquire required documentation needed to determine liability quickly.
• Review legal documentation and determine if the parties involved have provided the required information to process a claim and have fulfilled their contractual requirements.
• Gather data and relay it to teams to problem solve for customer accounts.
• Interact with teams across the business to resolve customer disputes and requests.
• Communicate guidelines to appropriate parties.
• Update invoice information in High Radius workflow.
• Utilize SAP Intermediate data analysis, find trends and develop conclusions on claims.
• Work and learn new business areas in order to reduce cost.
• Facilitate and support collection efforts against outside facilities and carriers/liners.
• Other duties as assigned

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment
• Paid Time Off : sick leave, vacation, and 6 company observed holidays
• 401(k) : company match begins after the first year of service and follows the company vesting schedule
• Base salary range of $1 9 -$2 1 /hr
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed