Claims Coordinator, Deductions & Disputes

CAMCO MANUFACTURING LLC • Greensboro, NC

1d

About The Position

The Customer Service Representative plays a key role in ensuring customer satisfaction by managing orders, processing returns, and supporting internal teams. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements

• 2+ years of experience in Customer Operations, Customer Service, Order Management, Accounts Receivable, or related fields involving deductions or disputes.
• Strong numerical accuracy and analytical skills.
• Collaborative communicator capable of navigating difficult conversations.
• Proficiency in Microsoft Excel, Word, and ERP systems.
• Proactive, process-improvement mindset.

Nice To Haves

• Experience with PowerAutomate, PowerBI, and related systems preferred.

Responsibilities

• Identify, categorize, and accurately log all customer deductions (pricing discrepancies, shortage claims, promotional allowances, etc.) into company systems in a timely manner.
• Investigate and validate deductions by researching purchase orders, invoices, bills of lading, promotional agreements, and other supporting documentation.
• Coordinate recovery efforts with customers to secure repayment of unauthorized or invalid deductions.
• Partner proactively with Warehouse, Customer Service, Sales, Finance, and other internal stakeholders to gather documentation and resolve claims efficiently.
• Communicate clearly and professionally with customers and internal teams to align outcomes and prevent recurring issues.
• Maintain organized and audit-ready documentation, including agreements, SOPs, and supporting files.
• Identify trends, root causes, and recurring deduction issues; recommend process improvements to reduce future claims.
• Support departmental initiatives and perform administrative tasks as needed to help achieve team objectives.
• Maintain accurate deduction records and dashboards.
• Provide weekly and monthly reporting to leadership on recovery rates, aging, trends, and key deduction drivers.

Benefits

• Competitive salary
• 401k with company match
• Participation in company health (medical, dental) insurance plans.
• Supplemental insurance offered
• Promote work/life balance including paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed