Deductions Analyst
About The Position
Liquid I.V. is looking for a Supply Chain Deductions Analyst who will be responsible for researching, analyzing, and resolving customer deductions related to supply chain activities—including shortages, damages, returns, POD discrepancies, shipping variances, and compliance fines. This role serves as a cross-functional link between Accounts Receivable, Customer Service, Logistics, Sales, and external partners to ensure accurate deduction management and root-cause identification. The analyst ensures deductions are validated, documented, and resolved in a timely manner to minimize financial exposure and improve upstream supply chain performance.
Requirements
- Bachelor’s degree in Supply Chain, Finance, Business, or related field (preferred but not always required).
- 2–4 years of experience in supply chain, accounts receivable, deduction management, logistics, or customer operations.
- Strong analytical skills with the ability to interpret financial and operational data.
- Proficiency in ERP systems (preferably D365) and customer portals.
- Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas).
- Excellent communication and documentation skills.
- Ability to work cross-functionally and manage multiple priorities.
Responsibilities
- Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data.
- Validate shortages, damages, and returns against internal shipping and inventory records.
- Determine deduction validity and recommend appropriate action (repayment request, write-off, credit/adjustment, or escalation).
- Document all findings, decisions, and supporting evidence within the deduction management system.
- Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier-related variances.
- Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions.
- Communicate with Customer Service regarding order management issues contributing to deductions.
- Collaborate with AR to ensure accurate financial posting and timely resolution.
- Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.).
- Contact customers or carriers when supporting documentation is missing, incomplete, or unclear.
- Submit disputes in customer portals and track outcomes.
- Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps.
- Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions.
- Recommend process improvements that reduce deduction volumes and streamline investigation steps.
- Maintain accurate, timely deduction logs and reconciliation reports.
- Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root-cause categories.
- Assist in month-end close activities (accruals, adjustments, reporting).
Benefits
- 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
- A 401k plan with company match, short and long-term disability coverage.
- A generous PTO and sick policy that includes 13+ paid annual holidays.
- Wellness classes (fitness, mental health, nutrition, finance, etc.).
- An Employee Assistance Program, including membership for guided meditation for all employees.
- Monthly tech and wellness reimbursement.
- An infinite supply of Liquid I.V. for endless hydration!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
