Claims Coordinator

Independence Pet Group•Akron, OH

1d•Remote

About The Position

Pumpkin is seeking a Claims Coordinator who will report to the Supervisor, Claims. The Claims Coordinator is responsible for ensuring our claims have the information needed to allow for investigation, evaluation, and settling of insurance claims.

Requirements

1 year relevant experience working in a veterinary clinic
High school diploma or equivalent
Proficiency in MS Excel and G-Suite tools
Only United States residents will be considered for this role

Nice To Haves

Accurate and efficient data entry skills, with the ability to input large volumes of information quickly and error free
Roll-up-your-sleeves mentality – does what it takes to get the job done
Strong organizational skills, with the ability to attend to multiple concurrent tasks
Proactive in identifying problems and providing detailed solutions
Ability to learn quickly, take direction and work independently
Detail-oriented, adaptable, flexible and able to accuracy and successfully execute priorities and tasks to completion

Responsibilities

Coordinate requests for veterinary medical records from a team of claims adjusters
Make outbound requests for medical records via phone, e-mail, fax, mail, or via our claims management system
Interact with clinics & insured via email and phone to clarify and obtain the correct & accurate medical records needed as directed by members of the claims team
Index received medical records to the proper claims file and document claims files appropriately
Own process for generating claims that are received through email, mail, fax, or other channels
Primary responsibility for all correspondence received via email, mail, fax, or other channels
Process wellness claims independently and accurately
Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment
Manage multiple requests, tasks, and stakeholders efficiently and effectively