Claims CSR II- Opelika, AL

Alfa Insurance • Opelika, AL

2d • Onsite

About The Position

As a Claims CSR II, you will play a vital role in assisting adjusters with the initial contact with insureds. You will be responsible for completing the necessary tasks to open, process, and close claims. Become a part of our dynamic team that is dedicated to helping one another. Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.

Requirements

• High school diploma required.
• Computer experience required.
• Professional telephone etiquette.
• Ability to spell correctly and type 45 words per minute.
• Ability to perform job adequately by end of 6 months.

Nice To Haves

• Minimum of 3 years work experience preferred.

Responsibilities

• Assist customers by taking and processing their claims.
• Assist the adjuster with the initial contact with insureds, and assist in completing the necessary tasks to open, process, and close claims.
• Perform functions necessary to assist adjusters to meet customer needs and conserve business.

Benefits

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED